At Plamore, we value our customers and strive to ensure their satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms and conditions:
Eligibility for Returns :
1. Products must be returned within 14 calendar days from the date of purchase or delivery.
2. Items must be in their original condition, unused, and with all original packaging, labels, and accessories intact.
3. Proof of purchase (invoice or receipt) is required to process any return or refund.
4. Certain products are exempt from returns for safety, hygiene, or customization reasons, such as:
Perishable items.
Customized or personalized products.
Items marked as non-returnable at the time of purchase.
Return Process:
1. To initiate a return, contact our customer service team at info@plamore.om - +96894527810
2. Once your request is approved, you will receive instructions on how to return the product.
3. Customers are responsible for any shipping costs associated with returning the product unless the return is due to a manufacturing defect or incorrect delivery
Refund Policy :
1. Refunds will be processed after the returned item is inspected and approved by our team.
2. Refunds will be issued using the original payment method within 7 business days of return approval.
3. For cash-on-delivery purchases, refunds will be issued as a store credit or bank transfer (details will be requested during the return process).
Exchanges:
Exchanges are subject to stock availability. If the item is unavailable, a full refund will be processed.
Defective or Incorrect Products :
1. If you receive a defective or incorrect product, please notify us within 48 hours of delivery.
2. We will arrange for a replacement or refund at no additional cost to you.
Exceptions:
Products damaged due to misuse, negligence, or unauthorized modifications are not eligible for returns or refunds.
Requests made after the 14-day return window will not be accepted.
Contact Us :
For any inquiries regarding our return and refund policy, please contact us at:
Email: info @plamore.om
Phone: +96894527810
Note: This policy is designed to comply with Oman's Consumer Protection Law and may be updated periodically to reflect legal or operational changes.
